175% More Support Tickets, No New Hires: SpaceXSI Runs Its Support Desk on Grok Bot, and 99% of Refund Requests Need No Person
- Level Advanced
- Setup1–3 hrs (estimated)
- Evidence Some evidence
- CostNot stated in source
- No-codeNo
What they did
Can a bot carry a fast-growing support desk? When Cursor joined SpaceXSI, the combined support team put Grok Bot to work across the operation. They started with internal notes only and human approval for every action, then let it answer the simplest tickets after a day of review. Now it investigates every new ticket first, files bugs with a video reproduction, resolves 99% of refund requests without a person, watches for response-time risks and flags any ticket that goes back and forth more than 3 times. Tickets are up 175% with no new hires; they say they might otherwise have hired 200 people, at as little as $0.20 to $0.30 per resolved ticket.
How it went
A gradual rollout: internal notes first, then direct answers on simple tickets with a person watching.
Worth knowing
- SpaceXSI's own blog about its own product (Oct 2026). The headcount and cost figures are theirs and not independently checked. Their crawl-walk-run rollout is the part worth copying.
Prompt
Cleaned version rewritten from the source — not a direct quote.
Help me set up support in stages. Stage 1: for every new ticket in [help desk], write an internal note with what the customer needs, what you checked and your suggested reply. Don't reply to customers yet. Each day, send me a list of tickets where my team changed your suggestion, and why. Stage 2, only after I approve: answer [simple ticket type] directly using our help center, and flag any ticket that goes back and forth more than 3 times for a manager.
Recommended
Try it in Grok Bot
- Copy the prompt (button below).
- Open Grok Bot chat and paste it. Replace any [bracketed] placeholders.
- Connect the listed tools (Slack) as connectors when Grok Bot asks.
- If the task repeats, ask: "Make this a daily routine."
Alternatives: the same prompt works in Claude, ChatGPT Agent, OpenClaw.
Set it up
Tools: Slack · Stack: Grok Bot + Plain + Linear + Datadog + Slack
- Read the original source for full context.
- Connect the tools your agent needs.
- Paste the prompt and replace [bracketed] placeholders.
- Run once manually and check the output before scheduling it.
Generic suggested steps, not from the source.
Evidence
Vendor blog post: 175% more tickets with no new hires, 99% of refunds automated, $0.20-$0.30 per resolution; the '200 hires' is their estimate
Source: Web · 2026-10-20 · Verified by us: not yet · Report broken or outdated