2 Non-Refundable Bookings, Both Refunded: ChatGPT Dots Went Over the Hotel's Head to the GM and Asked Delta for an Exception
- Level Beginner
- Setup~30 min (estimated)
- Evidence Some evidence
- CostNot stated in source
- No-codeYes
What they did
Sick after an 8.5-hour delay, analyst Max Weinbach skipped a conference. His ChatGPT Dots assistant emailed the hotel to cancel his non-refundable room. When nobody replied for 2 days, it emailed the general manager, who approved a free cancellation. It then spotted a $210 charge on his card and asked why. It also asked Delta for an exception, citing the delay, and Delta called to say he'd get a full refund.
How it went
Non-refundable bookings cancelled with the best shot at a refund, and follow-ups handled.
Worth knowing
- One person's X post. Exceptions are at the company's discretion; a real reason like a long delay or illness helps.
Prompt
Cleaned version rewritten from the source — not a direct quote.
I can't make my trip to [place] because [reason]. Cancel my hotel ([booking]) and flight ([booking]) and ask for refunds even though they're non-refundable. Explain my situation politely. If the hotel doesn't answer in 2 days, email the general manager. Watch my card for any charges after they agree and question them. Submit an exception request to the airline citing [delay or reason].
Recommended
Try it in Grok Bot
Grok Bot can email a hotel, escalate if nobody replies, and file an airline exception request.
- Copy the prompt (button below).
- Open Grok Bot chat and paste it. Replace any [bracketed] placeholders.
- Connect the listed tools (Email) as connectors when Grok Bot asks.
- If the task repeats, ask: "Make this a daily routine."
Alternatives: the same prompt works in ChatGPT Dots, Claude, ChatGPT Agent, OpenClaw.
Set it up
Tools: Email · Stack: ChatGPT Dots + email + card alerts
- Read the original source for full context.
- Connect the tools your agent needs.
- Paste the prompt and replace [bracketed] placeholders.
- Run once manually and check the output before scheduling it.
Generic suggested steps, not from the source.
Evidence
First-hand X post (Sep 29, 2026): hotel no reply, escalated to GM after 2 days, no-fee cancel, followed up on $210 charge; Delta exception citing 8.5 hr delay, full refund
Source: X · 2026-09-29 · Verified by us: not yet · Report broken or outdated